Beijing, April 27, 2017

AIIB Invites the Public to Help Design Its Complaints Handling Mechanism

Independent unit of the Bank to launch stakeholder consultations

The Asian Infrastructure Investment Bank announced today that its independent Compliance, Effectiveness and Integrity Unit (CEIU) is inviting the public to submit recommendations on the design of the AIIB Complaints Handling Mechanism. The mechanism’s objective is to proactively support project compliance and to rapidly solve the problems of people adversely affected by AIIB projects. The mechanism will also help the Bank to continuously learn from its experiences and strengthen its development practice.

“We are taking a very open and collaborative approach to establishing our complaints mechanism because its design needs to be responsive to the people who will use it,” said Hamid Sharif, Managing Director, CEIU. “Great ideas can come from anywhere and we welcome suggestions from any individual, organization or stakeholder to shape and inform the development of the Bank’s complaints process.”

Following best practices in transparency and accountability, the CEIU timeline will take a two-phased approach to stakeholder consultations, including an indicative timeline for the adoption of the mechanism’s procedures. A series video conferences are planned for both phases to foster more direct engagement. Written stakeholder submissions can also be sent by email or letter. The proposed schedule for public consultations and contact information for written submissions will be posted on the Bank’s website.

“We have the benefit of building our complaints mechanism from scratch, which means we can take best practices from the experience of other organizations in both the public and private sector. We are particularly interested in understanding what works and what does not work in existing processes so we can incorporate these insights into what we are developing for AIIB,” said Mr. Sharif.

About AIIB

AIIB is a new multilateral development bank founded to bring countries together to address the daunting infrastructure needs across Asia. Headquartered in Beijing, AIIB was established in 2015 by the original 57 signatories to the bank’s Articles of Agreement. Its mission is to improve economic and social development in Asia by investing in high quality, financially viable and environmentally friendly infrastructure projects.

Logos for Download

AIIB logo is available in JPEG and PDF format.

DOWNLOAD

Media Contact

More News Articles

Singapore, May 16, 2025

AIIB and Singapore Co-Host Panel on ASEAN Energy Transitions in Lead-Up to Bank’s 10th Annual Meeting

At a lead-up event for the 10th Annual Meeting of the Asian Infrastructure Investment Bank (AIIB) Board of Governors, Lai Chung Han, Alternate Governor of AIIB and Permanent Secretary of the Singapore Ministry of Finance (MOF), outlined three key priorities for ASEAN: attracting private capital at scale, connecting regional energy networks, and transforming capabilities.

READ MORE

Beijing, May 16, 2025

AIIB Extends its Yield Curves with USD and EUR Benchmark Issuances

The Asian Infrastructure Investment Bank (AIIB, AAA/Aaa/AAA) priced its second benchmark transaction within a week, reinforcing the Bank’s commitment to issuing across currencies and maturities.

READ MORE

Geneva, May 13, 2025

AIIB and Gavi Partner to Advance Sustainable Health and Immunization Financing

The Asian Infrastructure Investment Bank (AIIB) and Gavi, the Vaccine Alliance have signed a landmark partnership agreement to scale and improve sustainable financing for health and immunization systems across low-income and lower middle-income countries. The letter of intent, signed by AIIB President Jin Liqun and Gavi CEO Dr. Sania Nishtar, outlines concrete ways in which the organizations will collaborate on strategic investments in AIIB members that are eligible for Gavi support.

READ MORE

Helsinki, May 08, 2025

AIIB, NIB Forge Partnership to Advance Sustainable Infrastructure and Green Development

The Asian Infrastructure Investment Bank (AIIB) and the Nordic Investment Bank (NIB) signed a memorandum of understanding to establish areas of collaboration to advance sustainable infrastructure and green development.

READ MORE