Beijing, April 27, 2017

AIIB Invites the Public to Help Design Its Complaints Handling Mechanism

Independent unit of the Bank to launch stakeholder consultations

The Asian Infrastructure Investment Bank announced today that its independent Compliance, Effectiveness and Integrity Unit (CEIU) is inviting the public to submit recommendations on the design of the AIIB Complaints Handling Mechanism. The mechanism’s objective is to proactively support project compliance and to rapidly solve the problems of people adversely affected by AIIB projects. The mechanism will also help the Bank to continuously learn from its experiences and strengthen its development practice.

“We are taking a very open and collaborative approach to establishing our complaints mechanism because its design needs to be responsive to the people who will use it,” said Hamid Sharif, Managing Director, CEIU. “Great ideas can come from anywhere and we welcome suggestions from any individual, organization or stakeholder to shape and inform the development of the Bank’s complaints process.”

Following best practices in transparency and accountability, the CEIU timeline will take a two-phased approach to stakeholder consultations, including an indicative timeline for the adoption of the mechanism’s procedures. A series video conferences are planned for both phases to foster more direct engagement. Written stakeholder submissions can also be sent by email or letter. The proposed schedule for public consultations and contact information for written submissions will be posted on the Bank’s website.

“We have the benefit of building our complaints mechanism from scratch, which means we can take best practices from the experience of other organizations in both the public and private sector. We are particularly interested in understanding what works and what does not work in existing processes so we can incorporate these insights into what we are developing for AIIB,” said Mr. Sharif.

About AIIB

AIIB is a new multilateral development bank founded to bring countries together to address the daunting infrastructure needs across Asia. Headquartered in Beijing, AIIB was established in 2015 by the original 57 signatories to the bank’s Articles of Agreement. Its mission is to improve economic and social development in Asia by investing in high quality, financially viable and environmentally friendly infrastructure projects.

More News Articles

Beijing, January 09, 2023

AIIB Welcomes Mauritania as New Prospective Member

The Asian Infrastructure Investment Bank’s (AIIB) Board of Governors has approved Mauritania’s application, raising the Bank’s approved membership to 106. Mauritania is now AIIB’s 55th nonregional member, 21 of which are from Africa.


Beijing, December 30, 2022

AIIB Extends EUR250M to Support Egypt’s Green Public Transportation

The Asian Infrastructure Investment Bank’s (AIIB) Board of Directors has approved a EUR250-million loan to Egypt for the Alexandria-Abou Qir Metro Line Project. Aiming to increase access to efficient, safe and low-carbon public transportation in the city of Alexandria, the project will upgrade and electrify the existing Alexandria-Abou Qir line. Twenty metro stations along the 22-kilometer corridor will be modernized, 13 stations and 16 kilometers of which will be elevated.


Beijing, December 12, 2022

AIIB Reinforces Commitment to Support Members’ Clean Energy Solutions

The Board of Directors of the Asian Infrastructure Investment Bank (AIIB) has approved an update to the Bank’s Energy Sector Strategy on Nov. 22, 2022. Under the updated Energy Sector Strategy, AIIB will focus its energy investments on supporting its Members to achieve their long-term climate goals and net-zero/carbon neutrality commitments and to accelerate the just transition towards secure, affordable, and sustainable energy access for all.


Beijing, December 07, 2022

AIIB Signs USD200-M On-Lending Facility to Boost Türkiye’s Climate Mitigation and Adaptation Efforts

The Asian Infrastructure Investment Bank (AIIB) and the Industrial Development Bank of Türkiye (Türkiye Sınai Kalkınma Bankası A.Ş. or TSKB) have signed a USD200-million on-lending facility to contribute to the Republic of Türkiye’s climate mitigation and adaptation goals in line with the Paris Agreement.


Home News and Insights Media Center News AIIB Invites the Public to Help Design Its Complaints Handling Mechanism