Frequently Asked Questions
The Complaints-resolution, Evaluation and Integrity Unit (CEIU) is responsible for the functioning of the Project-affected People’s Mechanism (PPM) through its Managing Director (MD-CEIU). MD-CEIU reports to AIIB’s Board of Directors as shown in AIIB’s Organizational Structure. MD-CEIU also oversees the handling of submissions to the PPM, the issuance of PPM reports, and PPM’s outreach, learning and training activities.
The PPM is assisted by a Secretariat, headed by a member of the CEIU staff (Head-PPM Secretariat). The MD-CEIU supervises and provides guidance and direction to the Head-PPM Secretariat and PPM personnel. More details can be found in the PPM Rules of Procedure, Section 11.4 and Attachment 5. CEIU functions are outlined in the Bank’s Oversight Mechanism and its Terms of Reference for the Complaints-resolution, Evaluation & Integrity Unit.
The PPM is a member of the Independent Accountability Mechanisms (IAM) Network. The IAM Network is a virtual network of dedicated practitioners who contribute to the regular exchange of ideas and assist with institutional capacity building in accountability and compliance as components of corporate governance.
The IAM Network includes the accountability mechanisms of multilateral development banks. Participation in the IAM Network allows for exchange of IAM good practices and strengthening of collaboration on institutional accountability and compliance.
Please refer to the IAM Network website for further information.
Additional information can also be found in the IAM Network video.
A Project is a specific set of activities for which AIIB is considering to provide, or has provided, financing. AIIB is deemed to be “considering to provide” financing when a Project Summary Information Sheet (PSI) for the Project has been posted on AIIB’s website in the proposed projects and approved projects sections. Please refer to the PPM Policy, footnote 2 for further information.
The Environmental and Social Policy (ESP), including its Environmental and Social Standards (ESSs), requires a culturally appropriate and readily accessible GRM for each AIIB-financed Project and that Project-affected people be informed of its availability. Specifically, ESP, paragraph 63 requires “the Client to establish, in accordance with the ESP and applicable ESSs, a suitable grievance mechanism to receive and facilitate resolution of the concerns or complaints of people who believe they have been adversely affected by the Project’s environmental or social impacts, and to inform Project-affected people of its availability. The grievance mechanism is scaled to the risks and impacts of the Project. The grievance mechanism may utilize existing formal or informal grievance mechanisms, provided that they are properly designed and implemented, and deemed by the Bank to be suitable for the Project; these may be supplemented, as needed, with Project specific arrangements. The mechanism is designed to address affected people’s concerns and complaints promptly, using an understandable and transparent process that is gender sensitive, culturally appropriate and readily accessible to all affected people. The grievance mechanism includes provisions to protect complainants from retaliation and to remain anonymous, if requested. The mechanism provides for maintenance of a publicly accessible case register, and reports on grievance redress and outcomes, which are disclosed in accordance with the applicable ESS. If the Project is a private-sector Project, the Bank also requires the Client to establish a grievance mechanism for workers to address workplace concerns.”
The PPM may, unless the country in which the Project located objects, undertake site visits to the Project area at any time after a submission has been filed, in order to better understand submission issues and possible ways to address them. More detail is provided in the PPM Rules of Procedure, Section 6.4.6.
Yes, when the PPM acknowledges submission receipt, it also reminds Requestors (and their in-country Authorized Representative, if applicable) of a 10-day window to request confidentiality. The PPM takes this confidentiality request into account during any further communications with third parties. More information on confidentiality can be found in the PPM Rules of Procedure. See in particular, Sections 6.4.3 and 9 and Attachment 4. In some cases, complete confidentiality may not be possible. See in particular, the PPM Rules of Procedure Section 9, which provides that " the PPM considers the request for confidentiality and makes all reasonable efforts to grant the confidentiality requested. If, however, confidentiality becomes an impediment to eligibility assessment or effective resolution of issues raised, the PPM advises the Requestors of these concerns and seeks to agree with the Requestors on how to proceed. Failing such agreement, the PPM may terminate the review of the submission."